Summary
CAR-rental giant Avis charged motorist Alan Deller pounds 234 - for returning a car with three small, barely-visible scratches on the bumper.
The charge came to light in an investigation by consumer magazine Which? which found that one in eight car-hire customers had been hit by unexpected charges after they had returned a car.See the full content of this document
Extract
Bumper Charges
Mr Deller,...
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